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Security, Privacy & Payment

Privacy

Sensational Canada/Ski Tours Canada is committed to protecting the privacy of your personal information.

This privacy policy statement has been made in accordance with amendments to the Federal Government Privacy Amendment (Private Sector) Act 2000 (New Privacy Laws) which took effect from 21 December 2001 as well as the Spam Act 2003 which took effect from 10 April 2004

Collection of Personal Information

Sensational Canada/Ski Tours Canada will only collect your personal information where and when it relates to the provision of services to you and the performance of our business activities. At no time will your personal information be disclosed to another company for that company's independent use.

Whenever Sensational Canada/Ski Tours Canada collects personal information directly from you or through a third party we will make every reasonable attempt at the time to inform you:

  • why we are collecting your information
  • to whom we will disclose that information
  • of the purpose(s) for which we intend to use that information

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Use and Disclosure of Personal Information

In general, the primary purposes for which we collect your personal information include:

  • Providing information about upcoming specials and offers
  • Responding to sales requests
  • Supply of marketing information about our products

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Data quality and security

In using your personal information in these ways, it may be necessary for us to make disclosure to third parties such as sellers or buyers, mailing houses or market research firms. Where disclosures take place, we employ stringent safeguards to ensure the security of your personal information.

At all times, we will take great care to ensure that your personal information is:

  • Accurate, complete and up to date
  • Protected, treated confidentially and guarded from unauthorised access

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Access to and correction of your personal information

If you believe that we have not dealt with your personal information in a manner that complies with the Privacy Act (2000) you should contact Sensational Canada/Ski Tours Canada to discuss how we may better deal with it. Similarly, if you wish to access personal information that we hold about you, you may make a request in writing. Should Sensational Canada/Ski Tours Canada decline your request, we will provide you with reasons for that denial.

All correspondence should be directed to:

Sensational Canada/Ski Tours Canada Privacy Compliance Officer
PO Box 295
KILLARA NSW 2071
AUSTRALIA +612 9499 9639

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Information Security

Only staff that have a need to access your personal information to perform their job will have access to that information.

Although, from time to time, Sensational Canada/Ski Tours Canada may provide statistical information about sales, trading patterns and information on navigation techniques to reputable third parties, this does not include any direct personal information identifying you as our customer.

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Disposal of Your Information

Personal information held by us will be destroyed or permanently de-identified when it is no longer required for the purpose for which it was collected.

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Newsletters

Sensational Canada/Ski Tours Canada send each of our subscribers a regular e-newsletter which has been requested by them by adding their e-mail address in the subscribe box that appears throughout our website.

As explained in our terms and conditions, clients purchasing goods and services via www.sensationalcanada.com and/or www.skitourscanada.com by providing their electronic mail address imply their consent to receive our newsletter from us offering similar goods and services to those previously purchased, in accordance with the Spam Act 2003. Sensational Canada/Ski Tours Canada provides an unsubscribe facility should you wish to stop such communication at any time.

The newsletters contain information for Sensational Canada/Ski Tours Canada accommodation deals and may from time to time include paid advertising material.

In accordance with the Spam Act 2003, No. 129, 2003, An Act about spam, and for related purposes.

  • Sensational Canada/Ski Tours Canada does not send unsolicited e-mail messages;
  • Sensational Canada/Ski Tours Canada does not purchase, sell or use third party distribution lists acquired through address-harvesting software;
  • Members can unsubscribe from the Sensational Canada/Ski Tours Canada newsletter at any time by clicking on the unsubscribe link located at the base of every newsletter.

For any questions, feedback, or comments relating specifically to Sensational Canada/Ski Tours Canada's commitment to compliance of the Spam Act 2003, you can contact us at info@sensationalcanada.com

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Information Collected on the Site

When you look at our website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:

  • Your server address;
  • Your top level domain (for example .com, .gov, .au, .uk, etc...);
  • The date and time of your visit to the site;
  • The pages you accessed and the documents downloaded
  • The previous site you have visited
  • The type of browser you are using

We may from time to time use third-party advertising companies to upload ads onto the web site and other web sites. These companies may use information (not personal or contact details) about your visits to this and other web sites in order to measure advertising effectiveness and to provide advertisements about goods and services of interest to you.

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Client Profiles

When you make a booking or enquiry with Sensational Canada/Ski Tours Canada we need to collect certain data so that we can process it. By data, we mean information, including but not limited to your name, mailing address, email address, frequent traveler numbers, passport details, meal requirements, seating preferences, etc.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required for goods or services which you have purchased. Although our preferred local suppliers have privacy policies in accordance with the New Privacy Laws, you accept that some third parties are located overseas eg hotels, car rental companies, etc, and may not have in place equivalent privacy policies.

For repeat clients, retaining your account information on our files allows us to more process your reservations more efficiently.

To better understand our client's needs, we sometimes request additional information about themselves. Any information shared with us remains completely confidential.

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Credit Card Information

Sensational Canada/Ski Tours Canada utilises a technology called SSL (Secure Sockets Layer) including 128bit encryption.

Your credit card details are only used to pay for a travel booking, and are securely stored. They are not used for any other purpose. Details are only supplied to a third party when it is required to provide goods or services which you have purchased

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Gift Vouchers

When you use our gift certificates you'll be providing details of people who may never have visited this site. Sensational Canada/Ski Tours Canada will not disclose the recipient addresses and will not send them any promotional information other than that specific product ie the gift voucher.

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Links

This Web site contains links to other sites. Please be aware that Sensational Canada/Ski Tours Canada is not responsible for the privacy practices of such other sites. We encourage our users to be aware, when they leave our site, to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

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Security

Site Encryption

Sensational Canada & Ski Tours Canada booking engine operated by Travel Who Pty Ltd utilizes the Money Direct Payment technology called SSL (Secure Sockets Layer) SSL is a set of rules computers follow, when connected to the Internet.

These rules include:

  • encryption, which guards against eavesdropping
  • data integrity, which assures that your communications aren't tampered with during transmission and
  • authentication, which verifies that the party actually receiving your communication is who it claims to be.

Booking with us

Booking & Paying

Payments & Deposits

One of the real benefits of the internet is having the ability to book your accommodation packages at your leisure in your own time. All these services are available to you through Sensational Canada/Ski Tours Canada. All transactions are quoted in Australian Dollars (AUD). Australian GST has been applied where applicable. Local taxes and charges from the supplier have been included where applicable.

  • No booking will be processed until a deposit or Full Payment is received as required.
  • An $850 per person is required as a deposit for each travel package to secure the booking.
  • Deposits are non-refundable.
  • Some products may require full payment at time of booking
  • Final payment is required 90 days prior to departure or earlier to comply with supplier conditions.
  • Credit cards and Direct Deposit are the two accepted forms of payment for bookings.
  • Bookings made within 4 weeks of departure must be paid in full at time of booking.
  • Once booked, you can also log into your booking and advise us of any changes online. Our staff will make the amendment for you. A $250 fee applies for each and any amendments, in addition to any supplier charges.
  • After full payment, any amendments to your booking may also be subject to supplier fees. Your consultant will advise.
  • We reserve the right to change cancellation and amendment fees without notice.

Full service options for clients

Our dedicated team of consultants have more than 10 years consulting and travel experience, with the majority having lived and holidayed in Canada. Speak to a Canada specialist who knows Canada. It's the knowledge & experience that makes the difference, and we recognize the importance of providing clients with great advice, attention to all the details, and, of course, value for money.

Please note that if you haven't booked with Sensational Canada/Ski Tours Canada previously, written quotes may be subject to a $75 quote fee. Of course, we will advise you beforehand if this would apply to your requests.

Payment Options

We offer several different payment options so your booking process is easy and convenient for you:

Credit Cards

We accept Visa, MasterCard, and American Express for all our products and services. A 2% service fee applies to MasterCard and Visa. A 4% service fee applies to American Express.

How secure is our site?

Sensational Canada/Ski Tours Canada via the Money Direct payment gateway uses a technology called SSL (Secure Sockets Layer) including 128bit encryption. It encrypts (scrambles) all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Many sites have 40bit encryption. Having 128bit encryption means we are so secure, it is virtually impossible for an unauthorised party to intercept your details.

Cancelling & Amendments

Where changes to bookings are required, a $250 amendment fee will be charge per change. The purpose of an amendment fee is to cover administration expenses. Additional charges made our suppliers will also apply.

In the event of cancellation, the deposit of $850 is non-refundable in addition to supplier's specific cancellation fees and charges. Cancellation penalties can be covered with travel insurance. Cancellation fees are required to cover administration expenses and any additional charges made by our suppliers. Your consultant will advise you of all cancellation conditions pertaining to your specific booking.

Please note any applicable refunds may take up to 6 months to process.

Delivery Options

E - Delivery

Where Possible we will issue an e-voucher or e-ticket. Your consultant will confirm this for you.

Registered Post

A postage and handling fee will be charged for documents sent by registered mail or courier. Your consultant will advise the current charge.

Personal Collection

Sensational Canada/Ski Tours Canada
11 Fairlight Ave,
Killara NSW 2071
Australia
Tel: +612 9499 9639
Fax: +612 9499 8364

Our office hours are Monday - Friday 8.30am - 4.30pm, outside these hours please arrange a time directly with your consultant.

For bookings made within 10 working days of departure:
A Courier fee of $30 will be charged for the overnight delivery of your documents to your nominated address.

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